Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

What You’ll Do:

Customer Service

• Assist with the monitoring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. 
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize patient satisfaction.  
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. 
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. 
• Transferring Biopsy-Results call to designated representative per location  
• Transferring medication issues to designated pharmacy department or MA
• Transferring billing concerns to designated department 
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns. 
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. 
• Making outbound calls/Call back requests/ Recall list 

Billing/Insurance Authorization/Clinical Support

• Sending out emails regarding referrals, prescription refills & Pre-Authorizations, Medical Record Requests and or any patient complaints, etc.  
• Submitting insurance authorization requests to auth department and returning patient call when its uploaded  
• Listening and processing after hour voicemails  
• Scheduling for all offices; New patient appointments, follow up, cosmetic consults, cosmetic appointments (All Surgeries (Excisions, Mohs) to be emailed or transferred to offices  
• Performing reschedules for offices changes  
• Performs other related duties as assigned.

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to careers@skinusa.com. We can't wait to meet you!

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