Desktop Support Technician  

Job Description 

• Manages help desk tickets promptly 

• Ensures security protocols are followed and enforced. 

• >span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW200598185 BCX8">responds to hardware and software problems, including third-party applications. 

• Support email related issues (O365) 

• Help with server room maintenance, UPS Backup batteries maintenance, server room cabling, etc. 

• Implement device upgrades for office workstations, servers, and network equipment. 

• Image and deploy hardware/software for new hires and acquisitions. 

• Use remote control tool to assist end-users when needed 

• Resolve LAN/WAN/VPN issues such as network performance and connectivity. 

• IT asset management of PC and other IT equipment, ensuring all equipment is appropriately asset tagged and recorded. Newly issued software must be properly licensed. 

• Create a network, hardware, and software documentation for different systems. 

• Support Microsoft Windows server technologies (Server 2012 R2/2016/2019/2022) operating systems, DNS and Active Directory, and virtualization platforms such as Hyper-V. 

• Plan, prioritize, organize, and complete work to meet established objectives 

Job Requirements 

• Minimum 3+ years of IT Support experience 

• All current Microsoft Desktop Operating Systems (10/11) 

• Microsoft Windows Server 2012R2/2016/2019/2022 

• Experience with Office 365 Suite, including O365 Outlook desktop/web application. 

• Active Directory, Group Policy 

• Experience with LAN and WAN technology and firewalls 

• Experience with help desk support 

• Knowledge of PC hardware, printers, and troubleshooting 

• Knowledge of IP networking/DHCP/VPN and Wi-Fi 

• Bilingual (English and Spanish) a plus 

• Must be authorized to work in the United States